Abstract: since March 8, 2016, Tmall took the lead in the clothing category under the trial of the pick back service, after the upgrade, to take back the support category has been expanded to except large appliances, all fresh category.
11.3 Tmall worry free home shopping has been covered by a number of provinces, the city amounted to 30
want to return too large express site too far? Is too heavy to move? Remember to return the end of overtime, but found that the courier had to work? This year Tmall will double 11 "seven days no reason to return to perfection, through resource integration platform first in the country to achieve 30 mainstream city pick back, even bought a large cargo, also can be a key to call the courier, enjoy the lazy service at home".
Ms. Zhang, who lives in Shanghai,
is a veteran hand chop party, a few days ago she bought the pine bed and coconut palm mattress is not satisfied with the business, decided to get a refund, but the pine bed and mattress, even a strong man to move it, Ms. Zhang is how to return a melancholy.
, however, in the Tmall post page, Ms. Zhang noticed a door take back button. Try holding the attitude, she launched two "pick out" Application in 14 points with 07 points and 14 points to 09 points, only 8 minutes later, Ms. Zhang received a courier company phone, and she confirmed the size and location of household goods. Then, at 15:20 that afternoon, door courier goods transported, and in the system to help Ms. Zhang entered the return order number, the entire process takes only 53 minutes to return.
since March 8, 2016, Tmall took the lead in the clothing category under the trial of the pick back service, after the upgrade, to take back the support category has been expanded to except large appliances, all fresh category.
"at home, small to heavy clothing accessories can pick out key selection." Tmall free purchase official Wang Licheng said, taking into account all electrical products for the goods part of the need for professional inspection of the product, non ordinary courier can be completed; and fresh commodities need cold chain logistics, so the two category temporarily are not included in the "pick out" within the scope of goods. "In order to completely solve all electricity and fresh under the category of pick back problems, Tmall has launched a new round of program design."
as of August 19th, Tmall free door-to-door service purchase back range has been expanded to 30 across the city, not only in the north of Guangzhou and Shenzhen first-tier cities, Xi’an, Chengdu, Wuhan, Shenyang, Dongguan and other Changsha, a city can come to the four corners of the world to take back, benefiting more than 240 hand chop party. The first half of next year is expected to cover more than a hundred national city, second tier city more eligible consumers take back home. In addition, bulky, heavy pick back also has been in Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou and Nanjing more than one city after another swing.
consumers call a courier come home